Privacy Policy

How we handle your information - straightforward and honest

Last Updated: October 21, 2025

Look, we get it - nobody actually enjoys reading privacy policies. But since we're asking you to trust us with your project ideas and contact details, we figured we owe you some transparency about what happens with that info.

We're Dawn Forge Quest Architecture, working out of Vancouver, BC. We specialize in breathing new life into industrial spaces and heritage buildings while keeping sustainability front and center. This privacy thing? It's just as important to us as getting a building's structural integrity right.

What Information We Actually Collect

We're not gonna harvest every little detail about you. Here's what we typically gather:

Direct Info You Give Us
  • Name and company details when you reach out
  • Email address and phone number - basic contact stuff
  • Project details you share in consultation forms
  • Address info if you're sending us site plans or need us to visit
  • Any preferences you mention about sustainability goals or design approaches
Technical Stuff We Log
  • IP address and browser type - standard web server logs
  • Pages you visit on our site and how long you hang around
  • Where you came from (like if you clicked through from a search engine)
  • Device info to make sure the site displays properly

We don't pull credit card info or financial records through the site. Any payment discussions happen directly, usually after we've already met you in person or over a call.

How We Actually Use Your Information

We're not selling your email to random companies or anything shady like that. Here's the real deal:

Project Work

Obviously, we need your details to respond to inquiries, schedule site visits, send proposals, and generally get your project moving forward.

Communication

Sending updates about your project, answering questions, occasionally sharing relevant case studies or new sustainability practices we're implementing.

Improving Our Service

Looking at which portfolio pieces get the most attention helps us understand what potential clients are interested in.

Legal Stuff

Keeping records as required by professional architecture standards and Canadian regulations.

Who Else Might See Your Info

We're pretty protective of client information, but there are a few scenarios where we might share it:

  • Consultants and partners - If your project needs structural engineers, environmental specialists, or other pros, we'll share relevant details with them. They're bound by their own professional confidentiality requirements.
  • Legal requirements - If we're legally obligated to disclose info (court orders, regulatory compliance, that sort of thing).
  • Service providers - Our email hosting, website platform, and cloud storage providers technically have access, but they're under strict agreements not to use your data.
  • With your permission - Like if we want to feature your completed project in our portfolio, we'll always ask first.

We don't sell or rent your information to third parties. Period. That's not how we do business.

The Cookie Situation

Yeah, we use cookies - not the delicious kind, unfortunately. These are small files that help the website remember you between visits.

What our cookies do:
  • Keep you logged into forms if you're filling them out over multiple sessions
  • Remember your preferences (like if you've already dismissed our cookie notice)
  • Track basic analytics so we know if anyone's actually reading our sustainability page

Most browsers let you control cookies. You can block them entirely, though some features might not work as smoothly. Your call.

Your Rights Over Your Information

Canadian privacy law (PIPEDA, for those keeping track) gives you solid control over your personal info. Here's what you can do:

Access

Ask us what info we've got on you

Correction

Fix anything that's wrong or outdated

Deletion

Request we delete your data (with some legal exceptions)

Portability

Get a copy in a usable format

Objection

Object to certain uses of your info

Withdraw Consent

Change your mind about what we can use

To exercise any of these rights, just shoot us an email or give us a call. We'll get back to you within 30 days - usually way faster than that, honestly.

How We Keep Your Info Safe

We take reasonable precautions to protect your data - encrypted connections, secure servers, access controls, the works. Our team's trained on privacy practices, and we don't leave client files sitting around on cafe tables.

That said, no system's 100% bulletproof. We do our best, but we can't guarantee absolute security. If there's ever a breach affecting your data, we'll let you know promptly and work with you on next steps.

How Long We Keep Your Info

We don't hoard information forever. Here's our general approach:

  • Active projects: We keep everything current until project completion
  • Completed projects: Records stay for 7 years (required by professional architecture standards in Canada)
  • Inquiries that don't convert: Basic contact info for about 2 years, then we clear it out
  • Marketing communications: Until you tell us to stop, basically

Changes to This Policy

We might update this policy occasionally as regulations change or we adjust our practices. When we do, we'll update the date at the top and let active clients know if there's anything significant.

We're not gonna sneak in major changes without notice - that'd be sketchy.

Questions? Concerns? Just Wanna Chat?

If anything about how we handle your info bugs you, or you've got questions, reach out. We're actual humans who'll respond, not some automated system that routes you through seventeen menus.

Get In Touch

Direct Contact

Phone: (604) 555-0147

Email: info@dawnforgequest.info

Address:
1245 Granville Street, Suite 420
Vancouver, BC V6Z 1M6

Finding us: We're on Granville, just south of the Granville Bridge. There's parking underneath the building. If you're taking transit, Yaletown-Roundhouse Station is about a 10-minute walk.

Know Your Rights: If you're not satisfied with how we handle a privacy concern, you can file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca